Refund and Returns Policy

Shipping

At Redroom, we are committed to providing a seamless shopping experience for our customers across Europe. We offer free shipping on orders over 99 euros to any European country. Our shipping options include express delivery, with 24-hour delivery available, and more economical options that typically take 48-72 hours, or up to 4-6 days in extreme cases. All orders are processed twice a day for prompt delivery.

You will receive a confirmation email with tracking information once your order has been shipped. Shipping costs are calculated at checkout based on destination and order weight. We work with reliable courier services to ensure timely delivery. For customers in remote areas, please allow additional time for delivery.

Returns

We guarantee the functionality of our products and offer exchanges for manufacturing defects at no cost. Claims are handled directly with the manufacturer. Products are covered by a 3-year warranty against manufacturing defects, excluding misuse. Returns for personal preference must be made within 15 days of delivery, with products in original, unused condition and packaging. Certain items, like personal hygiene products and lingerie, cannot be returned if used or altered. Return shipping for preference-based returns is at the customer’s expense. For defective or damaged products covered under warranty, Redroom Sp. Z o.o. covers shipping costs within 15 days of delivery; after this period, return shipping is the customer’s responsibility.