Privacy Policy – RedRoom

Privacy Policy

The privacy of REDROOM.toys users is of great importance to us. Therefore, we present a document explaining the principles and methods of collecting, processing, and using information about the store’s users.

Who is the Data Controller?

The Data Controller is Redroom Sp. z o.o., headquartered in Warsaw at ul. Chmielna 2, suite 31, registered in the business register of the National Court Register, maintained by the District Court for the Capital City of Warsaw, Warsaw, XIII Commercial Division of the National Court Register, under KRS number 0001103529, NIP 5253001989, REGON 528536996.

How to contact us?

To contact us for more details regarding personal data processing, please email: reception@redroom.toys

Cookies

1.1 What are cookies?

A cookie is a small file that requests permission to be saved on your device. When you give consent, or if your computer settings allow automatic acceptance, the file is saved and helps analyze web traffic or lets you know when you visit a particular page.

1.2 What types of cookies do we use?

Necessary cookies for the Store’s operation. These enable proper functionality, logging in, navigation, and purchasing. Without them, using the Store is impossible.
Functional cookies – These remember your preferences and settings, providing improved, more personalized functions (e.g., display settings, the number of products per page).
Statistical cookies – These allow us to collect statistical information about the Store’s usage.

1.3 For what purposes are cookies used?

We use cookies to identify which web pages of the store are being used. This allows us to analyze data about our store and improve it to better meet customer expectations. We use this information solely for statistical analysis, and the data is then removed from the system.

Cookies are used in particular to:

Customize the content of Redroom.toys web pages to the user’s preferences, enabling the site to recognize basic parameters of the user’s device and display the website accordingly.
Maintain the user’s session (after logging in), eliminating the need to log in separately on each page of the store.
Allow the use of “Favorites” and “Cart” functions on Redroom.toys.
Assess the effectiveness of advertising (e.g., remarketing) using tools like Google Adwords and similar.
Collect general and anonymous statistical data via analytical tools, e.g., Google Analytics.
Enable logging into redroom.toys via social networks, e.g., Facebook.com.
Provide newsletter service.
Use interactive features to promote the website through social networks, such as Facebook.com, Instagram.com, YouTube.com.
Present reviews on redroom.toys websites sourced from an external web service.
Display multimedia content on redroom.toys websites sourced from external web services, e.g., YouTube.

The customer can change how cookies are used by the browser, including blocking or deleting those originating from the Online Store (and other websites). This can be done by modifying browser settings.

2. Personal Data

2.1 What data do we collect?

For users placing orders with us, we collect:

Username, correspondence address, email address.
Data related to the transaction – purchased products, value of services provided.

If a user receives marketing information from us, we collect:

Email address and name
Demographic data – country, gender.

Additionally, we process the following personal data:

Correspondence data between Redroom.toys and the client.
Recorded information about behavior on redroom.toys websites.

Providing personal data is voluntary; however, if you do not consent to the processing of personal data, we may not be able to provide the ordered service or fulfill the purchase made on redroom.toys.

2.2 Why do we collect and process personal data?

To fulfill purchases made in our online store.
To provide payment processing services.
For customer service, particularly for orders, complaints, product returns, CA inquiries, and other order-related matters.
To continuously improve our services and systems, including implementing new features on redroom.toys.
To protect and secure our IT systems and clients, and to resolve any disputes.
To handle inquiries, e.g., through the contact form.
To resolve technical issues encountered on our website.
For tax and accounting purposes as mandated by law.

We also process your personal data based on the legitimate interests of Redroom sp. z o.o., which include:

Monitoring your activity on our website.
Customizing advertisements and offers according to the content you view.
Contacting you, in compliance with permitted marketing actions, via available communication channels, especially after prior consent via email and phone.
Organizing contests and promotional events.
Debt collection.
Conducting statistical analyses.

We process entrusted personal data automatically, including profiling. This has no significant impact on your situation. Automated profiling involves processing your personal data to analyze personal preferences and interests.

The user may withdraw consent for personal data processing at any time by sending an email to reception@redroom.toys.

2.3 Who do we share personal data with?

Personal data is shared with third parties only when required to fulfill an order in our online store, in cases of legitimate legal interest, or with prior consent.

If third parties use data under their legitimate interests, the controller is not responsible for such processing. Such processing is governed by the data processing principles of those companies and individuals.

3. Data Protection and User Rights

We are committed to securing your data. To protect against unauthorized access, we have implemented physical, electronic, and organizational procedures to secure collected information.

User data is transmitted in encrypted form using SSL protocol.

To ensure the best user experience, the N69.pl website uses reCAPTCHA to verify that user behavior does not resemble that of bots.

In accordance with data protection regulations, we guarantee the fulfillment of all your rights, including the right of access, data portability, restriction of processing, rectification, and deletion of your data, non-subjection to automated decision-making, including profiling, as well as the right to object to personal data processing.

You have the right to file a complaint regarding the processing of your personal data to the supervisory authority: the General Data Protection Inspector (address: General Data Protection Inspector, ul. Stawki 2, 00-193 Warsaw).

4. How long do we store your data?

Your personal data, after the completion of an order, is retained for the following reasons:

To prevent fraud and abuse.
To resolve claims related to the contract.
To fulfill tax and accounting obligations as per legal regulations.
For up to 10 years after completing your order.

We also retain your data for marketing purposes until you withdraw your consent or object.

5. Links to Other Websites

Our website may contain links to other websites. Once you use such a link, you leave our site and go to another. We have no control over the site you visit; thus, we cannot be responsible for your privacy and data protection on that site.

6. Managing Your Data

You may choose to restrict the collection or use of your personal data as follows:

When prompted to provide data, look for the box where you can check that you do not wish your data to be used for direct marketing.

If you previously agreed to our use of your data for direct marketing, you can change your mind at any time by emailing us to request data removal from our servers.

We do not sell, distribute, or lease your personal data to third parties unless we have your consent or are required by law.

If you believe any data we hold about you is incorrect or incomplete, please inform us. We will immediately correct any incorrect information.